by ·Comments Off on [Completed] Planned Outage: Network Maintenance at Physical Plant, Recycle Plant, & Homestead, Tues. 4/9/24 5-7am

Update 4/09/24 7:00am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post:

ITS will be performing network maintenance on Tues 4/9/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Physical Plant
Recycle Plant
Homestead

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.

This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [COMPLETE] Planned Outage: Network Maintenance, Thurs. 4/11/24 5-7am

Update 4/11/24 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post:

ITS will be performing network maintenance on Thursday 4/11/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations

Hoaglin Wellness Center
Physical Plant
Recycle Plant
Homestead

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Complete] Planned Outage Network Maintenance on Thurs. 4/4/24 5-7am

Update 4/4/24 7am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).
Original Post

ITS will be performing network maintenance on Thurs 4/4/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations

Samson Talbot 2nd & 3rd floors

Whistler Hall
Huffman Hall 2nd floor
Doane Library 1st floor
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Complete] Planned Outage Network Maintenance on Tues. 3/26/24 5-7am

Update 3/26/24 7:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).

Original Post ITS will be performing network maintenance on Tues 3/26/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.
Wifi / Edge network in
Burton Morgan 5th floor
Whistler Hall
Physical Plant
Shepardson Hall
Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [ISSUE] Planned Update Weds. 3/20 eProcurement

The eProcurement system was updated over the weekend. This update impacted the email notifications approvers see in the system. We are working with the company to correct these emails but have not yet achieved 100% success. The impacts:

  • Some emails are from support@sciquest.com instead of purchasing@denison.edu.
  • The email has two links: a Take Action link and a View Requisition Approvals link.
  • The Take Action link takes you to a mobile site and asks the user for a four-digit code. This option will not work for Denison users.
  • Denison users should select the View Requisition Approvals or View Invoice Approvals button.
  • If you have trouble reaching your approval queue from the email link, you can approve directly within the eProcurement system by clicking on their action items using the flag icon in the top right corner of the screen.

Thank you for your patience as we work to fix this issue.

by ·Comments Off on [COMPLETE] Planned Outage Thurs. 3/21 5-7am Network Maintenance

Update 3/21/24 7:30am:
The network updates are complete. Please report any network issues to the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu. The Service Desk will reply as soon as possible during regular business hours (see www.denison.edu/its/servicedesk for hours).


Original Post: ITS will be performing network maintenance on Thursday 3/21/24 from 5:00-7:00am which may result in the loss of the wired or wireless network in the following locations.

Burton D. Morgan Center 3rd and 4th floors

Please do not edit files over the network or submit information online during this time period as your work may be lost when the network outages occur.
This post will be updated when the work is complete. If you experience any network connectivity issues after this time, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on IRS Warns Universities of Ongoing Scam

The Internal Revenue Service today warned of an ongoing IRS-impersonation scam that appears to primarily target educational institutions, including students and staff who have “.edu” email addresses.

The IRS’ phishing@irs.gov has received complaints about the impersonation scam in recent weeks from people with email addresses ending in “.edu.” The phishing emails appear to target university and college students from both public and private, profit and non-profit institutions.

Taxpayers who believe they have a pending refund can easily check on its status at Where’s My Refund? on IRS.gov.

The suspect emails display the IRS logo and use various subject lines such as “Tax Refund Payment” or “Recalculation of your tax refund payment.” It asks people to click a link and submit a form to claim their refund.

 

For more information, see the full article from IRS.gov.

by ·Comments Off on COMPLETED: Planned interruptions for PERSONAL network drive access and printing on Thu. 3/25/21 between 6:00am and 6:30am

Update:
The maintenance has been completed. Please contact the ITS Service Desk at 740-587-6395 or email servicedesk@denison.edu if you have any issues after this time.

Original post:

ITS is planning to perform maintenance on the server hosting employee PERSONAL network drives (U:) on Thursday 3/25/21 between 6:00am and 6:30am. There will be a short outage for the above network drive and employee printing while the server is rebooted to complete the maintenance. Please do not update files stored on the network file servers during this time period.

by ·Comments Off on Info/Action: Message to “Get the latest Office features” in Microsoft Office 365 Apps

You may see a message with the headline “Get the latest Office features now” in Word, Excel or PowerPoint. (This will appear only if you are an administrator on the Denison device you are using.) If you see the below prompt you can click on the Update… button within the message and the Office installation will switch to Current Channel and you will receive future updates sooner.

 

 

 

 

If you experience any issues or have any questions, please contact the ITS Service Desk at 740-587-6395 or servicedesk@denison.edu.

by ·Comments Off on [Completed] Planned Banner Maintenance Saturday, March 20th, 2021 from 6:00 AM – 10:00 AM EDT

Update 3/20/2021 9:55am:

All maintenance has been successfully completed.

Original Post:

Denison Information Technology Services (ITS) will be applying security patches on Saturday, March 20th, 2021 from 6:00 AM – 10:00 AM EDT that will impact access to Banner and related systems. Users will not be able to access these services listed below during the maintenance period:

Banner Admin Pages
Banner Self Service
Xtender
Jaggaer (e-procurement)
MyDenison content that relies on Banner data

This post will be updated when the maintenance is complete. If you have questions or concerns, please contact the ITS Service Desk at servicedesk@denison.edu or 740-587-6395.